Thank you for choosing MysticGlow. This Shipping Policy explains how we process, prepare, and deliver your orders. By placing an order, you agree to the terms described below. We aim to keep everything clear, fair, and easy to understand.
1. Order Processing Time
All MysticGlow products are handcrafted with care. Therefore, processing times are:
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1–3 business days for ready-to-ship items
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3–7 business days during busy seasons, holidays, or high order volume
We begin processing your order as soon as payment clears.
Additionally, you will receive a dispatch confirmation email once your parcel leaves our studio.
2. Shipping Locations
We currently deliver to:
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United Kingdom (Mainland & Northern Ireland)
If you need delivery outside these areas, please contact us at support@mysticglow.net so we can explore alternative options.
3. Delivery Times
Estimated delivery times after dispatch:
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UK Standard Delivery: 2–5 business days
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UK Tracked / Express: 1–2 business days
Although we work quickly, delivery times also depend on the courier.
As a result, delays may occur due to weather, strikes, or seasonal demand.
4. Shipping Costs
Shipping fees are calculated at checkout based on:
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Package size
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Order weight
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Destination
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Delivery method
Sometimes we offer free shipping promotions, and these will be clearly displayed on the website.
5. Tracking Information
Most orders include tracking.
Additionally, your tracking number will be emailed to you as soon as the order is dispatched.
If tracking does not update within 48 hours, feel free to contact us so we can assist you.
6. Failed Deliveries & Incorrect Addresses
Please ensure your delivery details are correct.
Incorrect addresses often lead to delays or returned parcels.
If a parcel returns to us because the address was incorrect, we can resend it; however, an additional shipping fee may apply.
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours:
Please include:
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Your order number
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Photos of the packaging
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Photos of the item
We will resolve the issue quickly, and most cases qualify for replacement or refund according to our Returns & Refund Policy.
8. Lost or Delayed Parcels
If your parcel appears delayed or lost:
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Check your tracking link
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Confirm your delivery details
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Contact the courier
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Contact us afterward
We will help you open an investigation.
Furthermore, courier investigations may take 5–10 business days, depending on the situation.
9. Contact Us
For shipping questions, support, or updates, reach us at: