Welcome to MysticGlow. By accessing or purchasing from our website (www.mysticglow.net), you agree to these Terms and Conditions. Please read them carefully before using our website or placing an order.
If you have any questions, feel free to contact us at support@mysticglow.net.
1. Introduction
These Terms and Conditions govern your use of our website, purchases, communications, and interactions with MysticGlow. By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.
2. Products & Descriptions
All MysticGlow candles are handmade, and slight variations in colour, shape, or decoration may occur. We aim to display all products as accurately as possible; however, differences in lighting, screens, or photography may slightly affect appearance.
We reserve the right to update product descriptions and prices at any time.
3. Pricing & Payments
All prices are listed in GBP (£).
We accept major payment methods including debit/credit cards and supported online payment services.
Full payment must be made at checkout before an order is processed.
4. Order Confirmation
Once an order is placed, you will receive an email confirmation.
If you do not receive one, please contact us immediately.
MysticGlow reserves the right to refuse or cancel orders at any time due to:
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suspected fraud
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incorrect pricing
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stock unavailability
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technical errors
5. Shipping & Delivery
Processing times vary depending on order volume and product type, especially for handcrafted items.
Delivery times depend on the courier and destination.
We are not responsible for delays caused by:
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courier issues
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weather conditions
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incorrect delivery information
More details can be found in our Shipping Policy.
6. Returns, Refunds & Exchanges
Our Returns and Refund Policy explains how we handle damaged, faulty, or incorrect items.
We do not accept returns for used candles unless there is a quality fault.
Please review the full Returns & Refund Policy for instructions.
7. Cancellations
Orders may be cancelled within 2 hours of purchase if they have not been dispatched.
After shipping, cancellations are no longer possible.
8. Intellectual Property
All content on the MysticGlow website—including text, designs, product photos, branding, labels, and graphics—is the property of MysticGlow.
You may not copy, reproduce, or distribute any content without written permission.
9. Use of Website
You agree not to:
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misuse the website
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upload harmful software
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disrupt website function
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attempt unauthorised access
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use content for illegal or fraudulent purposes
10. Privacy & Data Protection
Your privacy is important to us.
Please review our Privacy Policy to understand how we collect, use, and protect your data.
11. Liability
MysticGlow is not responsible for:
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allergic reactions to fragrances
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misuse or unsafe handling of candles
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any indirect or consequential damages
Always follow the safety instructions provided on each product.
12. Changes to Terms
MysticGlow may update these Terms and Conditions at any time.
Revised versions will be posted on this page with an updated date.
13. Contact Information
For questions about these Terms and Conditions, please reach us at: