MysticGlow – Frequently Asked Questions
All MysticGlow candles are hand-poured using 100% natural soy wax. We use eco-friendly cotton wicks and premium fragrance oils to ensure a clean, long-lasting burn with no harmful toxins or paraffin.
Yes — our soy wax is non-toxic and phthalate-free. However, always burn candles out of reach of pets and children, and never leave them unattended.
Depending on size, our candles burn between 25 to 60 hours. For the best performance, trim the wick to 5 mm before each use and let the wax melt evenly to the edge of the jar.
Soy wax is natural, biodegradable, and burns cleaner, releasing less soot into the air. It also holds fragrance better, giving you a stronger and longer-lasting scent throw.
Each candle is hand-crafted in the UK with love and attention to detail in our artisan studio. We focus on quality, sustainability, and aesthetics in every product we create.
Yes! You can request custom labels, scents, or gift packaging for weddings, birthdays, or corporate gifts. Simply contact us through our Contact page or email support@mysticglow.net.
Trim the wick before each burn.
Burn for 2–3 hours on the first use to prevent tunnelling.
Keep away from drafts and flammable materials.
Stop burning when 1 cm of wax remains.
We accept returns of unused and undamaged products within 14 days of delivery. Please see our Return Policy for full details.
Currently, MysticGlow ships across the UK only, with worldwide shipping coming soon. Delivery times vary by location and are calculated at checkout.
Absolutely — all our products are 100% vegan and cruelty-free, containing no animal-derived ingredients or testing.